Refund and Returns Policy

At Omysha Mart, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help.

Returns

• Eligibility for Returns:
  • Items must be unused, in their original condition, and in the original packaging.
  • A receipt or proof of purchase is required for all returns.
• Return Window:
  • You can initiate a return within [mention your timeframe, e.g., 7 or 30 days] of receiving the item.
• Non-returnable Items:
  • Perishable goods (e.g., food, flowers).
  • Intimate or sanitary items.
  • Gift cards.
  • Custom or personalized products.

Refunds

• Processing Refunds:
  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be applied to your original payment method within [mention timeframe, e.g., 5-10 business days].
• Partial Refunds:
  • Items that are not in their original condition, damaged, or missing parts due to reasons not caused by our error may qualify for a partial refund.

Exchanges

• We replace items only if they are defective or damaged. If you need to exchange an item, please contact us at [insert your email address] to arrange the exchange.

Return Shipping

• You will be responsible for paying for your own shipping costs for returning an item unless the return is due to an error on our part (e.g., wrong or defective item sent).
• Shipping costs are non-refundable.

How to Initiate a Return

To start a return or if you have any questions, please contact us:

• Email: [nazmulislam321654@gmail.com]
• Phone: [01312139684]
• Address: [
• shaheed salimullah Road, word no 44, block -D, mohammadpur, Dhaka.]

We value your business and strive to provide a hassle-free shopping experience. Thank you for choosing Omysha Mart!